When I moved to TX I brought my hair formula with me. My hairdresser in TX and I tweaked the color and I’m very happy with it. My hairdresser retired and I went to another hairdresser in the same salon but I decided to leave that salon and asked for my formula. The owner of the salon said she would not give it to me. Do I have any recourse in obtaining the formula?
I am sorry to hear about your situation! Unfortunately in this business this can be a common problem. Salons sometimes feel that if they refuse to give you your color you will remain a client to keep the same formula. By trying to keep one client they may end up losing more depending on who that client knows that goes to that salon. Our belief here at the Esterra Spa & Salon is that if our client wants their formula we gladly give it to them no matter the circumstance.
You can continue to ask for the formula, but the good news is even if they keep refusing to give it to you, a salon that specializes in color will likely be able to match it.
My advice to you would be to ask some questions before choosing a new salon, like what their policy is on color – are they there to make the client happy (will they give you your color if you request it)? If so, you have probably found yourself a great salon that strives to please all clients!